Access & Facilities

The Wonderful World of Trains & Planes has disabled access.

For wheelchair users

The entrance on Mary Ann Street has one step up and we are only too pleased to help if you are in a wheelchair or need assistance. This can either be arranged in advance via telephone or email (0121 227 4000 or hello@wwtrainsplanes.co.uk) or on the day. Once inside all flooring is level and there is plenty of room for wheelchairs and access to the upper floors is via the lift at reception.

The disabled toilet is situated on the ground floor.

For families

Access to all floors is via a lift or stairs at the front of the building. If you have a pushchair these can be taken round with you or left in reception. Smaller children may have trouble seeing all the model layouts, so you should be offered a step for the duration of your visit, if you’re not don’t be afraid to ask.

A baby changing unit is available on the ground floor. The cafe has a special children’s menu with smaller portions and there are high chairs for babies.

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